User-generated content is any type of contentâphotographs, videos, blogs, reviews, or social media postsâcreated by customers, fans, or brand advocates instead of by the brand. UGC is relatable, authentic, engaging, and very often more genuine than traditional, professionally designed marketing collateral.For example, if a customer takes a photograph of themselves wearing a piece of a their favorite clothing brand and tags the brand on the post to Instagram, thatâs user-generated content!
Why is UGC So Effective?
Establishes Trust and Credibility. Consumers trust actual people significantly more than marketing brands. Research indicates that over 90% of consumers consider UGC when purchasing. Observing and seeing actual people having pleasure with a product produces an organic sense of authenticity that most marketing does not. Increases Engagement also creates engagement because people like to post about their experience online. Brands that are active in discussions regarding UGC can expect to foster engagement on their social platforms. Cost-Efficient Marketing. Instead of spending lots of money on professional marketing, brands can use UGC to create compelling promotions for a fraction of the price. Increases Brand LoyaltyWhen brands post UGC on their platforms, it shows the consumer that they value that customer. Because of this, the transactional purchase becomes experiential and builds brand loyalty. How to Stimulate UGC Creation ? Contests & Challenges – Stimulating users to post about a product with a branded hashtag in return for UGC winning or posting their work.Engage With Your Audience â Responding to comments, resharing user posts, and organized acknowledgment can result in more UGC creation. Create Shareable Experiences – Visually appealing products or unique experiences are more likely to be shared organically.
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Conclusion
For brands striving to increase trust, engagement, and sales, user-generated content (UGC) has emerged as a powerful method. Through user-generated content, brands can tap into authentic customer experiences to create a bond with the brand audience, resulting in increased trust and a significant reduction in marketing costs. User-generated content is not a suggestion, it is a must in the current landscape. Click here for the source